Performance Contracting Group

IT Technical Trainer

US-KS-Lenexa
1 month ago(12/18/2017 3:21 PM)
Job ID
2017-1291
# of Openings
1
Category
Information Technology

Company Overview

Performance Contracting Group is one of the leading specialty contractors in the United States. Our employees are the lifeblood of our company. The foundation of our culture is truly living by our core values every day through our employee-owners. PCG’s key to success is developing and maintaining a strong performance-driven corporate culture that inspires our employees to achieve greatness. 

 

Job Description

PCG is seeking an experienced IT Technical Trainer for its corporate operations based in Lenexa, KS.  This individual will be supporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality and develop technical training materials. 

 

  • Participate in IT Projects to design and develop learning materials 
  • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience 
  • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets 
  • Maintain, coordinate, and communicate training schedules with end users and stakeholders 
  • Collect and maintain training data to support department key performance indicators 
  • Make arrangements for external vendor provided training at training centers 
  • Conduct training courses, customer webinars, on-site customer training, and user group sessions 
  • Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training 
  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods 
  • Remain knowledgeable about IT applications and business strategies as related to training materials and courses 
  • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences 
  • Provide user training support with IT product launches and go-lives 
  • Travel to business locations to conduct training 
  • Ability to maintain professionalism and order within the classroom to complete course objectives 
  • Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities 
  • Training content will include: 
    • Developed in-house software and systems - Training will be provided upon hire 
    • Microsoft Office 
    • SharePoint 
    • TFS
    • Phone systems
    • In house applications (MS Dynamics AX, MobileFrame, Office 365, Cherwell)

Requirements

  • Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field. 
  • 6+ years advanced skills with Microsoft Office 
  • 4+ years of experience in the field of IT technical training and train-the-trainer training 
  • 4+ years of experience in developing role based end user training materials for IT applications/systems 
  • Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills 
  • Experience in course design and development 
  • Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training) 
  • Ability and flexibility to travel frequently 
  • Strong commitment to providing superior customer service 
  • Excellent verbal and written communication skills 
  • Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training 
  • Hands-on, can-do attitude 

Preferred Qualifications 

  • Experience with developing content for workforce teaching and instruction 
  • 3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePoint 
  • Strong technical background in computers or construction

 #CB#

Benefits

Performance Contracting Group has developed one of the most attractive and lucrative compensation systems within the construction industry. Our comprehensive benefit package includes:

  • Competitive pay
  • Incentive bonus plan
  • Employee stock ownership plan (ESOP)
  • 401(k) retirement savings plan with match
  • Medical and dental insurance plans with flexible spending account option
  • Life insurance, accidental death and disability benefits
  • Flexible paid time off policy and paid holidays

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