Performance Contracting Group

Support Desk Technician

US-KS-Lenexa
3 weeks ago
Job ID
2017-1278
# of Openings
1
Category
Information Technology

Company Overview

Performance Contracting Group is one of the leading specialty contractors in the United States. Our employees are the lifeblood of our company. The foundation of our culture is truly living by our core values every day through our employee-owners. PCG’s key to success is developing and maintaining a strong performance-driven corporate culture that inspires our employees to achieve greatness. 

 

Job Description

PCG is seeking an experienced Support Desk Technician for its corporate operations based in Lenexa, KS. This position is responsible for the following duties: 

  • Provide exceptional customer service through all mediums of communication, often times being the first contact for users
  • Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
  • Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
  • Perform maintenance to desktops, laptops, tablets, printers, cell phones and desk phones in response to service requests
  • Provide support for Microsoft Office, Microsoft Exchange, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
  • Document issues and solutions thoroughly, including steps to recreate and resolve, also contributing to the knowledge base when appropriate
  • Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
  • Communicate in a timely and effective manner, keeping the team informed of status and progress
  • Contribute to SDLC documentation and encourage everyone to follow PCG processes
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
  • Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner

Requirements

  • IT degree and/ or certifications and  4 years’ experience preferred

 #CB#

Benefits

Performance Contracting Group has developed one of the most attractive and lucrative compensation systems within the construction industry. Our comprehensive benefit package includes:

  • Competitive pay
  • Incentive bonus plan
  • Employee stock ownership plan (ESOP)
  • 401(k) retirement savings plan with match and opportunity for dividends
  • Medical and dental insurance plans with flexible spending account option
  • Life insurance, accidental death and disability benefits
  • Paid vacation and holidays

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